Plant - Warranty

Good maintenance and aftercare is the key to successfully establishing a newly planted tree.

There are 4 elements to maintenance:

1) Watering
2) Fertilising
3) Weeding
4) Support

Civic Trees offers maintenance notes to all customers after planting, guiding them on how best to care for their new trees.

However, good maintenance will only help a tree re-establish if it is a good specimen and has been correctly planted, which is why all trees supplied and planted by Civic Trees are guaranteed.


Guarantee
Civic Trees guarantees the quality of all trees supplied and planted – including their selection true to type, lifting, transportation and planting; all in accordance with BS 4043 semi-mature tree transplanting.

If you are buying a deciduous tree in the dormant winter months without any leaves on, we will undertake to replace it, free of charge, should it fail to come into leaf the spring after planting.

For trees planted in leaf, these can only be guaranteed in conjunction with a Replacement and Inspection Warranty.

This guarantee is subject to unchanged access and the availability of replacement trees.
Warranty
Civic Trees can offer a warranty on all trees supplied and planted by the company. It is available in blocks of 12 months from the time of planting – up to a maximum of 5 years.

Trees under warranty are subject to a comprehensive maintenance programme to ensure their successful re-establishment. This includes 2 inspection visits to feed, check tree condition and supports – but is conditional on your watering and weeding the trees to our specification.

Both visits are followed by a written report into the state of the trees, which will include any remedial work that should be performed.

Assuming that access and site conditions are the same, as at the time of planting, and subject to the right tree being available, any tree that fails during the warranty period will be replaced like for like. Also, the failed tree will be removed.
The warranty replaces any tree that fails during the period of cover, excluding trees that fail through malicious damage or vandalism, failure by the client, his employees, staff, agents or sub-contractors. Death due to fire, drought, storm, excessive wind, water logging, earthquake, human or animal interference (including beetle attack) and pollution, both airborne and soil borne, are also excluded.

A watering and weeding service is also available at an extra cost.